Returns and refunds

Thank you for choosing tidynestonline.com. We hope you are satisfied with every purchase. If you are not satisfied with the goods you received, you can apply for a return or refund according to the following policy:

I. 30-Day Return Guarantee

You can apply for a return within 30 days of receiving the goods.

Returned goods should meet the following conditions:

The goods are unused, undamaged, and do not affect resale;
The original packaging and accessories are retained; Valid order information or proof of purchase is provided.

If the goods do not meet the above conditions, we may not be able to process your return request.

II. Goods with Quality Issues

If the goods you receive have any of the following conditions, please contact us as soon as possible after receiving them:

The goods are damaged;
The wrong goods were received;
The goods have obvious quality problems.

Please provide the order number, a description of the problem, and relevant photos. We will arrange for an exchange, replacement, or refund for you as soon as possible after verification.

III. Situations Where Returns Are Not Supported

Returns are generally not supported in the following situations:

Return requests made after 30 days;
Product damage caused by human error;
Product visibly used or affecting resale;
Missing major accessories, packaging, or proof of purchase.

IV. Refund Process

After receiving and inspecting the returned goods, we will notify you of the review results via email.

If the refund meets the requirements, the refund will be processed using the original payment method.

Refunds are typically processed within 3 business days. The exact arrival time may vary depending on the processing speed of the payment institution or issuing bank.

Return Address: 1115 Federal St, Philadelphia, PA 19147

V. Return Shipping Costs

Return shipping costs incurred due to product quality issues, incorrect item delivery, or shipping damage will be borne by us.

For returns requested for personal reasons (such as dislike, incorrect purchase, etc.), return shipping costs are usually borne by the customer (unless otherwise stipulated by law).

VI. Order Cancellation

You can contact customer service to cancel your order before it is shipped.

If the order has already entered the shipping process, the return must be processed in accordance with this return policy.